Delivery & Product Returns

 
 
 

Delivery & Shipping Policy

All orders placed prior to 11am will be dispatched the same day (excluding Saturday, Sunday and public holidays).

WITHIN AUSTRALIA

Regular (Australia Post) -
Flat rate of $8.00 (free for orders over $200.00 AUD)
Delivery within 3-7 business days

Express (StarTrack) -
Flat rate of $20.00 (free for orders over $400.00 AUD)
Delivery within 1-3 business days (next business day delivery to most metro areas).

Please note: 

  • Express (StarTrack) orders have authority to leave and will be left unattended at the address at the time of delivery.
  • StarTrack is unable to deliver to PO Boxes - please address your order to a residential or business address. 

Express (Australia Post) - 
Flat rate of $15.00 (free for orders over $400.00 AUD)
Delivery within 1-5 business days (calculate delivery time from Byron Bay here).

Please note:

  • Express (Australia Post) orders will be redirected to your local Post Office if your address is unattended at the time of delivery.

INTERNATIONAL

International freight will be provided by DHL. 

New Zealand - Flat rate of $25.00 (DHL Express). FREE shipping for all orders over $400 AUD. Delivery within 2-7 business days.
USA - Flat rate of $30.00 (DHL Express). FREE shipping for all orders over $700.00 AUD. Delivery within 2-7 business days.
Canada - Flat rate of $30.00 (DHL Express). FREE shipping for all orders over $600.00 AUD. Delivery within 2-7 business days.
All other International locations - Quote will be estimated at checkout based on delivery address. Please allow 2-7 business days for your parcel to arrive via DHL Express.

Please note: International delivery costs do not include any taxes or duties which may be applied by customs at the destination country. Any taxes or duties incurred are the responsibility of the delivery recipient. In accordance with Australian export regulations, we are required to declare the exact value of all items. For more information on taxes, duties and customs regulations, we recommend contacting your local customs office directly.

If the receiver refuses to pay taxes and duties, the item(s) will be returned to sender and the order will be refunded, excluding the return and original shipping fee.  

ADDITIONAL INFORMATION

Please ensure your shipping address is entered correctly. Once your order has been received and dispatched, we can not alter address details and you will be charged the standard applicable postage rate to resend if it is returned to sender.

Once items have been shipped, they become the property and responsibility of the purchaser. If a product is misplaced, it is the purchaser’s responsibility to liaise with the given Postal Service. Replacements or refunds will not be given for products missing or damaged in transit.

 

Returns & Exchange Policy

We want you to be completely satisfied with your online purchase. If you change your mind for any reason, we’ll gladly accept a return within 21 days of purchase, subject to the following conditions:

  • Your original Order Number must be provided as proof of purchase.
  • The item(s) must be in original condition and packaging, with tags attached. Please note: shoes must not be returned with worn soles. Be cautious when trying on to prevent marking the leather.
  • Health and hygiene laws restrict the return of swimwear and jewellery pieces.
  • Sale items and items sold on promotion are non-refundable. A store credit will be issued if you choose to return any sale purchases.
  • Direct exchanges are only available for Australian customers and are offered on sizes only, otherwise a store credit will be issued to you to make a repurchase.
 

Domestic vs. International Returns

Within Australia
You will be required to pay for your own shipping costs if you decide to return your order for a direct refund. We will deduct a flat rate of $15.00 from your refund and provide a return shipping label. 

If you return your item for a store credit or exchange we will waive the cost of return shipping and provide a return shipping label complimentary.
 
International
You will be required to pay for your own shipping costs if you decide to return your order, we do not cover international return shipping. Shipping costs are non-refundable. We recommend using a trackable shipping service, as St. Agni takes no responsibility in tracking your return. 

For customers located in the United States we recommend using USPS for the most economical return back to Australia.
     

    How do I return my order?

    You are able to submit a return via our returns portal. 
    Follow the steps provided in the portal and submit your return for approval. Once approved we will be in touch regarding next steps. 

    If you have any concerns please contact us at hello@st-agni.com.


    I purchased an item on sale or promotion, can I return it?

    You are welcome to return your sale purchase to us for a store credit. Your store credit will be issued in the form of a coupon code, which you can apply at the checkout to purchase an alternate size/item online.

    I purchased the incorrect size, can I exchange it?

    Exchanges are only available for Australian customers. For international customers, please submit a return for a store credit, which can be used to repurchase another item.
     
    Within Australia
    If you would like an alternate size please submit a direct exchange through our      returns portal. If you would like to exchange for a different colour or style please submit a return for a store credit. 

     

    I purchased an item online, can I return it in store?

    Our boutique teams are happy to offer a size or colour exchange on the same product in-store, subject to product availability. Our in-store team are unable to offer a credit or exchanges on a different style, in this case you can contact our customer service team for further assistance, or follow the steps in our online returns portal located at the top of this page.
     

     

    What if my order arrives damaged or faulty?

    We apologise if an item you have received is not in perfect condition. Please email an image of the fault, along with your Proof of Purchase (ie. order number) to hello@st-agni.com for further review. We have a 6-week faulty claims period (please note: this excludes general wear and tear), in which case we can offer repair, replacement or refund options.

    What if I receive an incorrect item

    We apologise if an item you have received is not what you ordered. Please lodge an exchange or return for store credit via our  returns portal and select the desired item, alternatively email hello@st-agni.com.

    What about return shipping costs?

    Within Australia
    You will be required to pay for your own shipping costs if you decide to return your order for a direct refund. We will deduct a flat rate of $15.00 from your refund and provide a return shipping label. 

    If you return your item for a store credit or exchange we will waive the cost of return shipping and provide a return shipping label complimentary.
     
    International
    You will be required to pay for your own shipping costs if you decide to return your order, we do not cover international return shipping. Shipping costs are non-refundable. We recommend using a trackable shipping service, as St. Agni takes no responsibility in tracking your return. 

    For customers located in the United States we recommend using USPS for the most economical return back to Australia.

    How will I be refunded?

    Upon receipt, your items will be checked to make sure they meet the conditions above and once cleared, you will receive a refund or credit note for the purchase price (excluding original shipping cost) directly to the original method of payment used for purchase. If you paid with a gift card, you will be refunded to that same gift card and will be able to re-use the original unique code towards your next purchase.

    You will receive email notification of the status of your refund once finalised. We do not refund initial shipping charges for items returned, other than for faulty items. We are not liable for the loss of garments being returned. We recommend using a traceable delivery method and taking note of your tracking number.

    Please note: If you paid import duties or taxes on an item that you have returned and would like a Credit Invoice to provide to your customs office please contact us at hello@st-agni.com.

    Can I exchange an item?

    Exchanges are only available for Australian customers. For international customers, please submit a return for a store credit, which can be used to repurchase another item.
     
    Within Australia
    If you would like an alternate size please submit a direct exchange through our      returns portal. If you would like to exchange for a different colour or style please submit a return for a store credit.