Product Returns (Archive)

We want you to love your St. Agni purchase.
If for any reason your purchase isn’t quite right for you, you are welcome to return it to us within 21 days of purchase - items returned outside of this period may not be accepted. 

We have the following options available:
 
FULL PRICE ITEMS
Refund or store credit code
 
SALE ITEMS
A store credit will be issued for any returned sale purchase. 

 
 
How do I return my order?
You are able to submit a return via our returns portal 
Once approved, send the item(s) back to us with a copy of your approval email, or a clear reference to your order number to: 

St. Agni: Returns
4 Acacia Street 
Byron Bay
NSW 2481
Australia

 

I purchased an item on sale, can I return it?

You are welcome to return your sale purchase to us for a store credit. Your store credit will be issued in the form of a coupon code, which you can apply at the checkout to purchase an alternate size/item online. 

I purchased the incorrect size, can I exchange it? 

We do not process exchanges. If you would like an alternate size or style, please request a store credit when creating your return in our portal.

Alternatively, we suggest to purchase the size you need as soon as possible to secure the inventory and avoid the disappointment of missing out on your size in the desired item. You can then submit a  return request for a full refund for your initial purchase. **Please note we do no refund original shipping costs**


Return Conditions: 

You will be required to pay for your own shipping costs if you decide to return your order. Your original order number must be provided as proof of purchase. The item(s) must be in original condition and packaging, with tags attached.
Please note: shoes must not be returned with worn soles. Be cautious when trying on to prevent marking leather. Health and hygiene laws restrict the return of swimwear and jewellery pieces.

What if my order arrives damaged or faulty?

We apologise if an item you have received is not in perfect condition. Please email an image of the fault, along with your Proof of Purchase (ie. order number) to hello@st-agni.com for further review. We have a 6-week faulty claims period (please note: this excludes general wear and tear), in which case we can offer repair, replacement or refund options. 

What about return shipping costs? 

You will be required to pay for your own shipping costs if you decide to return your order. Shipping costs are non-refundable.
We recommend using a trackable shipping service, as St. Agni take no responsibility in tracking your return. 

Please note: 
* Health & hygiene laws restrict the return of swimwear and jewellery. 

 

For any return enquiries, please email hello@st-agni.com