Refund or store credit code
A store credit will be issued for any returned sale purchase.
4 Acacia Street
I purchased an item on sale, can I return it?
You are welcome to return your sale purchase to us for a store credit. Your store credit will be issued in the form of a coupon code, which you can apply at the checkout to purchase an alternate size/item online.
I purchased the incorrect size, can I exchange it?
We do not process exchanges. If you would like an alternate size or style, please request a store credit when creating your return in our portal.
Alternatively, we suggest to purchase the size you need as soon as possible to secure the inventory and avoid the disappointment of missing out on your size in the desired item. You can then submit a return request for a full refund for your initial purchase. **Please note we do no refund original shipping costs**
Please note: shoes must not be returned with worn soles. Be cautious when trying on to prevent marking leather. Health and hygiene laws restrict the return of swimwear and jewellery pieces.
What if my order arrives damaged or faulty?
We apologise if an item you have received is not in perfect condition. Please email an image of the fault, along with your Proof of Purchase (ie. order number) to firstname.lastname@example.org for further review. We have a 6-week faulty claims period (please note: this excludes general wear and tear), in which case we can offer repair, replacement or refund options.
What about return shipping costs?
You will be required to pay for your own shipping costs if you decide to return your order. Shipping costs are non-refundable.
We recommend using a trackable shipping service, as St. Agni take no responsibility in tracking your return.
* Health & hygiene laws restrict the return of swimwear and jewellery.
For any return enquiries, please email email@example.com