Returns & Exchange Policy

We want you to be completely satisfied with your online purchase. If you change your mind for any reason, we’ll gladly accept a return, subject to the following conditions:

  • Your original Order Number must be provided as proof of purchase.
  • The item(s) must be in original condition and packaging, with tags attached. Please note: shoes must not be returned with worn soles. Be cautious when trying on to prevent making leather.
  • Health and hygiene laws restrict the return of swimwear and jewellery pieces.
  • Sale items are non-refundable. A store credit will be issued if you choose to return any sale purchases.
 

How do I return my order?

You are able to submit a return via our returns portal 
Once approved, send the item(s) back to us with a copy of your approval email, or a clear reference to your order number to: 

St. Agni: Returns
4 Acacia Street 
Byron Bay
NSW 2481
Australia


I purchased an item on sale, can I return it?

You are welcome to return your sale purchase to us for a store credit. Your store credit will be issued in the form of a coupon code, which you can apply at the checkout to purchase an alternate size/item online.

I purchased the incorrect size, can I exchange it?

We do not process exchanges. If you would like an alternate size or style, please request a store credit when creating your return in our portal.

Alternatively, we suggest to purchase the size you need as soon as possible to secure the inventory and avoid the disappointment of missing out on your size in the desired item. You can then submit a  return request for a full refund for your initial purchase. **Please note we do no refund original shipping costs**

What if my order arrives damaged or faulty?

We apologise if an item you have received is not in perfect condition. Please email an image of the fault, along with your Proof of Purchase (ie. order number) to hello@st-agni.com for further review. We have a 6-week faulty claims period (please note: this excludes general wear and tear), in which case we can offer repair, replacement or refund options.

What if I receive an incorrect item

We apologise if an item you have received is not what you ordered. Please lodge an online return via our portal or email hello@st-agni.com.

What about return shipping costs?

You will be required to pay for your own shipping costs if you decide to return your order. Shipping costs are non-refundable.
We recommend using a trackable shipping service, as St. Agni take no responsibility in tracking your return. 

How will I be refunded?

Upon receipt, your items will be checked to make sure they meet the conditions above and once cleared, you will receive a refund or credit note for the purchase price (excluding original shipping cost) directly to the original method of payment used for purchase. If you paid with a gift card, you will be refunded to that same gift card and will be able to re-use the original unique code towards your next purchase.

You will receive email notification of the status of your refund once finalised. We do not refund initial shipping charges for items returned, other than for faulty items. We are not liable for the loss of garments being returned. We recommend using a traceable delivery method and taking note of your tracking number.

Please note: If you paid import duties or taxes on an item that you have returned and would like a Credit Invoice to provide to your customs office please contact us at hello@st-agni.com.

Can I exchange an item?

Due to the limited nature of our pieces, we do not offer exchanges on any items. If you would like a different size or item, we recommend purchasing the new item and following the returns process for a refund.