Returns & Exchange Policy
- Your original Order Number must be provided as proof of purchase.
- The item(s) must be in original condition and packaging, with tags attached. Please note: shoes must not be returned with worn soles. Be cautious when trying on to prevent making leather.
- Health and hygiene laws restrict the return of swimwear and jewellery pieces.
- Sale items are non-refundable. A store credit will be issued if you choose to return any sale purchases.
How do I return my order?
4 Acacia Street
I purchased an item on sale, can I return it?
I purchased the incorrect size, can I exchange it?
Alternatively, we suggest to purchase the size you need as soon as possible to secure the inventory and avoid the disappointment of missing out on your size in the desired item. You can then submit a return request for a full refund for your initial purchase. **Please note we do no refund original shipping costs**
What if my order arrives damaged or faulty?
What if I receive an incorrect item
What about return shipping costs?
We recommend using a trackable shipping service, as St. Agni take no responsibility in tracking your return.
How will I be refunded?
You will receive email notification of the status of your refund once finalised. We do not refund initial shipping charges for items returned, other than for faulty items. We are not liable for the loss of garments being returned. We recommend using a traceable delivery method and taking note of your tracking number.
Please note: If you paid import duties or taxes on an item that you have returned and would like a Credit Invoice to provide to your customs office please contact us at firstname.lastname@example.org.