Complimentary shipping on orders over 300 AUD
Customer Care
General
Visit Our Boutiques page to find St. Agni stores, including addresses, opening hours, and contact details
Our products are also available at select retailers globally. Visit our Stockists page to find locations near you.
Please note that we are unable to view stock availability or inventory levels at our retail partners. We recommend contacting the retailer directly to confirm whether a specific item is currently in stock.
Product Information
Size instructions are listed on each product page in the Sizing section next to the product description. Click the Size Guide link to view detailed information, including model measurements, product-specific measurements, a fit guide explaining where to measure your garment, and a general size guide.
For further assistance, our Customer Care team is available via live chat, email, or phone.
Care instructions are listed on each product page in the Care section, located next to the product description. Please note that care instructions are product-specific and may vary between styles.
If you require further assistance, our Customer Care team is available via live chat or email.
Orders
For assistance with your order, please contact our Customer Care team via live chat, email at hello@st-agni.com, or by phone.
Our team can help with questions about sizing, returns, shipping, or any other order-related inquiries.
St. Agni eGift Cards are delivered via email and can be redeemed online or at any St. Agni boutique.
They do not expire, can be used across multiple purchases, and may be combined with another payment method. Please note, only one eGift Card can be applied per order. Any remaining balance must be paid using an alternative payment method.
eGift Cards are non-refundable and cannot be exchanged for cash. If you return a purchase paid with an eGift Card, the refunded value will be issued back to the original card for future use. You will receive an email once your refund has been processed.
If an item is out of stock, you can sign up to receive a restock notification.
On the product page, select your preferred size (if applicable) and select ‘Notify me when available’ to submit your contact details.
Should the item become available again, you will be notified with a back-in-stock alert via email.
For more information about upcoming restocks, please contact our Customer Service team at hello@st-agni.com
Australia
Yes. If you would like a different size, please submit a direct exchange through our returns portal. Exchanges are subject to product availability at the time your return is processed at our returns facility (typically 3–5 business days after delivery).
If you would like to exchange for a different colour or style, please return your item for a store credit and place a new order.
New Zealand
If you purchased the incorrect size, please submit a return for a store credit. Once issued, your store credit can be used to place a new order for the correct size or another item.
International
If you purchased the incorrect size, please submit a return for a store credit. Once issued, your store credit can be used to place a new order for the correct size or another item.
We apologise if an item you have received is not what you ordered.
Please contact our Customer Service team via email hello@st-agni.com, or phone (02) 6680 8747 for further assistance.
We apologise if an item you have received is not in perfect condition. Please email an image of the fault, along with your Proof of Purchase (ie. order number) to hello@st-agni.com for further review.
We have a 6-week faulty claims period (please note: this excludes general wear and tear), in which case we can offer repair, replacement or refund options.
Shipping and Delivery
You can find detailed shipping information in the Shipping & Delivery section of our Customer Care page.
Our full shipping policy, including terms and conditions, is also available under the Shipping Policy section of our General Terms & Conditions
Orders placed before 11am AEST, excluding weekends and public holidays, are dispatched the same day.
Australia
Standard delivery: 3–7 business days
Express delivery: 1–5 business days, depending on provider
New Zealand
DHL Express: 2–7 business days
Duties and taxes are calculated at checkout, with no additional fees on delivery.
International
DHL Express: 6–14 business days, depending on destination and customs processing.
Duties and taxes are calculated at checkout, with no additional fees on delivery.
Please note, once your order has shipped, it is the responsibility of the purchaser. St. Agni cannot replace or refund items lost or damaged in transit.
Australia
You can track your order via the chat function on our website. When prompted, please enter the email address used to place your most recent online purchase.
New Zealand
To track your order, please use our International Order Tracking portal to follow your delivery via DHL.
International
To track your order, please use our International Order Tracking portal to follow your delivery via DHL.
If your parcel is returned to us due to a failed delivery, an incorrect or incomplete shipping address, or because delivery was declined, any shipping, storage, customs, or return-to-sender fees incurred will be deducted from your refund, where applicable.
Returns and Exchanges
We want you to be completely satisfied with your online purchase. If you change your mind for any reason, we’ll gladly accept a return within 21 days of purchase, subject to the following conditions:
- Your original Order Number must be provided as proof of purchase.
- The item(s) must be in original condition and packaging, with tags attached. Please note: shoes must not be returned with worn soles. Be cautious when trying on to prevent marking the leather. Returns may be declined if items are not received in their original condition.
- Your item is securely packaged with the label attached, and including the returns card (or a note with your order number and name).
- We gladly accept returns of swimwear, provided the item is in its original, unworn condition, with all tags and sanitary stickers intact. Please note that all swimwear returns will undergo a thorough inspection to ensure these criteria are met.
- Health and hygiene laws restrict the return of jewellery pieces.
You are able to submit a return via our returns portal. Follow the steps provided in the portal and submit your return for approval. Once your return is received, items will be inspected to ensure they meet the criteria of our returns policy. You will receive an email confirmation once your refund has been processed.
If you have any concerns please contact us at hello@st-agni.com.
Australia
If you would like an alternate size please submit a direct exchange through our returns portal, and your exchange will be subject to product availability at the time your exchange is processed at our returns facility (3-5 days after return delivery).
If you would like to exchange for a different colour or style please submit a return for a store credit.
New Zealand
We currently don't offer exchanges. Please submit a return for a store credit, which can be used to repurchase another item.
International
We currently don't offer exchanges. Please submit a return for a store credit, which can be used to repurchase another item.
Australia
If you would like an alternate size please submit a direct exchange through our returns portal, and your exchange will be subject to product availability at the time your exchange is processed at our returns facility (3-5 days after return delivery). If you would like to exchange for a different colour or style please submit a return for a store credit.
New Zealand
We currently don't offer direct exchanges. Please submit a return for a store credit, which can be used to repurchase another item.
International
We currently don't offer direct exchanges. Please submit a return for a store credit, which can be used to repurchase another item.
Our boutique teams are pleased to offer a size or colour exchange for the same style in-store, subject to availability.
If you would like to return your item for a refund, store credit, or exchange for a different style, please submit your request via our online returns portal or contact our Customer Care team for assistance.
Australia
For direct refunds, a flat return shipping fee of $15 AUD will be deducted from your refund and a return label will be provided.
For store credits or exchanges, return shipping is complimentary and a return label will be provided.
New Zealand & International
Return shipping costs are the responsibility of the customer. Original shipping costs are non-refundable. If a return label is provided, the cost will be deducted from your refund.
Once your return is received, it will be reviewed to ensure it meets our returns criteria. If approved, your refund or store credit will be issued for the purchase price, excluding original shipping costs unless required under applicable consumer law.
Refunds are processed back to the original payment method. If your order was paid with a gift card, the refunded value will be issued back to the same gift card for future use.
You will receive an email once your refund has been processed. We recommend using a traceable delivery method and retaining your tracking number, as St. Agni is not responsible for items lost in transit.
Taxes and Duties
Australia & New Zealand store
Yes. All duties and taxes are already included in the product prices for Australia and New Zealand, so you will not pay any additional fees at checkout or upon delivery.
International store
Yes, for most international markets, duties and taxes are included in the product prices. In the U.S. and Canada, local state taxes are applied at checkout. For all other countries, duties and taxes are calculated at checkout to ensure no unexpected charges on delivery. Prices may be adjusted due to tariff changes or fluctuations in import and supply costs.
For a detailed breakdown of duties and taxes by country, please visit the Taxes & Duties section on our Customer Care page.
Australia & New Zealand store
All duties and taxes are included in the product prices. This means there are no additional fees at checkout or upon delivery.
International store
For most international markets, including the United States, Canada, Europe, and select countries in Asia and the Middle East, duties and taxes are included in the product prices. Local state taxes for the U.S. and Canada are calculated and applied at checkout. For all other regions, taxes and duties will be calculated at checkout, and we guarantee no extra charges on delivery.
Please note that prices are subject to change due to tariff updates, regulatory changes, or fluctuations in import and supply costs.
For a detailed breakdown of duties and taxes by country, please visit the Taxes & Duties section on our Customer Care page.
Promotions
Promotional terms and conditions can be found on our terms and conditions page.
You are welcome to return your sale purchase to us for a store credit. Your store credit will be issued in the form of a coupon code, which you can apply at checkout to purchase an alternate size/item online. Store credits do not expire and cannot be used towards shipping costs.Items purchased using a flash sale will follow the promotional terms and conditions outlined.
Promotional terms and conditions can be found on our terms and conditions page.
Loyalty
Loyalty points will expire after 12 months of inactivity. Your lifetime spend with St. Agni will not be affected, and will continue to contribute to your ongoing loyalty tier benefits.
Your rewards will accumulate against the email address used at checkout, even if you haven’t created an account. If you create an account you can access and redeem your rewards.
Your loyalty voucher is based in Australian Dollars and will convert into your local currency at checkout, based on the most up to date conversion rate.
If you already have an active online account, but have forgotten your password you can follow the forgotten password link and follow the reset password link.
Enter the email address associated with your customer account and reset password.
You will receive an email within 5-10 minutes.
Please ensure you check your junk/spam inbox for this email. Follow the link within the email and reset your password.
If you redeem a Loyalty Voucher on an order that is later returned, the Loyalty Voucher will not be reinstated or reissued.
No. Only one Loyalty Voucher can be redeemed per transaction. Loyalty Vouchers cannot be combined, and each voucher must be redeemed on a separate St. Agni purchase.
Policies
Terms and Conditions
The below terms contain the agreement between you and St. Agni Group Pty Ltd ABN 67 611 050 205 (“St. Agni”) as to the terms on which you are permitted by us to use the website (“the Terms”). St. Agni owns and operates the website, and owns all intellectual property rights in the website including all content on the website unless otherwise indicated, and all such rights are specifically reserved. St. Agni has also been licensed to use content on the website in which the intellectual property rights are owned by third parties. St. Agni permits you to use and otherwise benefit from the website but only in accordance with the Terms and subject to any limitations on the use of any content stored on the website that have been imposed upon St. Agni by its respective content providers. If you have any questions or complaints regarding the website or the Terms, please contact St. Agni via email hello@st-agni.com.
Acceptance of Terms
These Terms apply to your use of the website. By your use of the website, you acknowledge that you have read and understood the Terms and you express your agreement to be bound by them. If you do not agree to the Terms you must not use the website.
We may vary these Terms at any time and at our sole discretion by publishing a revised version of these Terms on the website. Your use of any part of the website will be regulated by these Terms as they exist from time to time. It is your responsibility to keep yourself informed of any changes to these Terms.
Jurisdiction and Governing Law
The content of the website is for general informational purposes only and is not intended to be comprehensive or be relied upon, and as such may not be appropriate to your needs. You should contact us to seek specific advice as to the content of the website and regarding your particular circumstances. We attempt to ensure that the content is current but we do not guarantee its currency.
You should seek legal or other professional advice before acting or relying on any of the content of the website. If you access the website, you do so at your own risk and you are responsible for complying with all local laws, rules and regulations in your jurisdiction.
These Terms shall be governed by and construed in accordance with the laws of the State of New South Wales, Australia, and any applicable laws of the Commonwealth of Australia. Any proceedings in respect of any cause of action shall be instituted, heard and determined in accordance with the law of the State of New South Wales in a Court of competent jurisdiction. Any such New South Wales Court shall have territorial jurisdiction to hear and to determine such proceedings. You hereby submit to the exclusive jurisdiction of the courts of New South Wales and courts competent to hear appeals from those courts.
Terms of sale
- By placing an order you are offering to purchase a product on and subject to the following terms and conditions. All orders are subject to availability and confirmation of the order price.
- We will communicate acceptance of your offer after we receive confirmation of your payment being processed. We will send you an acknowledgement email confirming acceptance of your order.
- Please note, all items purchased during sales or promotions are not eligible for refund, a store credit will be issued in the form of a coupon code. If you are approved for an exchange, St. Agni will only be able to credit you for the amount paid at time of checkout to put towards an alternative size / style.
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Returns Information: If for any reason, you are not happy with your order, St. Agni is will accept a return within 21 days of purchase, subject to the conditions listed on our returns page. Please be mindful when choosing your St. Agni item, we will happily discuss the details of your return with you further via email at hello@st-agni.com.
Pricing
- All prices stated on the website are in Australian Dollars (AUD).
- If you are purchasing from overseas, we will bill any credit card in Australian dollars and your card company will convert the charges for you.
Buying Online
- To make a purchase from our website, you must be 18 years of age or over, or have obtained the consent of your parent or guardian if you are under 18 years of age.
- All purchases must be for personal use only. For wholesale enquiries please contact bianca@delrainbow.com for further information.
- Please note, all purchases on sale items are only eligible for a store credit. We do not accept returns or exchanges of any kind, on sale items under any circumstances.
- Please note, a discount code is only valid for a single transaction, and may not be used in conjunction with any other discounts. Only one discount or coupon code can be used per order.
- Any refunds that are granted will be issued for the full purchase price, less shipping, as this cost has already been expended when shipping the original order out to you (unless deemed faulty).
Gift Cards
Gift Cards may only be redeemed at on the St. Agni website and Boutique locations. Gift Cards are valid for three (3) years from the date of purchase. Gift Cards are non-refundable and not redeemable for cash. St. Agni does not take responsibility for any lost or stolen Gift Cards. If an order is made using a gift-card, the portion of the purchase attributed to the gift card will be refunded on the original gift card and can be used by entering the original unique code. Gift card purchases may be subject to security checks from time to time, resulting in longer processing time.
Electronic Transaction
Pursuant to the Electronic Transactions (New South Wales) Act 2000 (NSW), the parties consent to this Contract being provided to each other by electronic communication.
Shipping Policy
- All orders placed prior to 11am will be dispatched the same day (excluding Saturday & Sunday). If you have placed your order during a sale period, this timing may be exceeded. Please trust that we always do our best to get your orders out to you as soon as possible.
- If shipping is within Australia, it will be sent via Australia Post or via StarTrack.
- We cannot guarantee delivery times, however, you should receive your delivery within 1-7 working days from dispatch. This timing may be exceeded during peak or sale times. Timing may also depend on your own arrangements for mail delivery times with Australia Post. We thank-you for your patience.
- We ship worldwide and to all international destinations. International delivery times vary between 2 – 7 days depending on your location.
- Orders to countries such as the United States, New Zealand and United Kingdom take approximately 3-6 business days. If you would like a shipping time estimate for your purchase, and you are outside of the regular destination countries, please contact us and we will give you a more precise shipping estimate for your destination country. Please note, delivery times do vary from country to country.
- International parcels are sent via EMS or via DHL Express. This service usually crosses over to the local country's national postal system as soon as it enters the country. E.g. Parcels sent to the USA cross over to USPS when they enter the country.
- USA customers can track their items via the USPS website. The tracking number remains the same. Please note, all items sent to the USA need to be signed for when being delivered.
- International orders have varied rates of shipping depending on your country/region, please see at checkout for an estimate (click ‘Calculate Shipping’ option). If you have not received your ordered items within this timeframe, please email us (hello@st-agni.com) your full name and order number and we will investigate on your behalf. St. Agni is not responsible for any delays caused by customs. Sometimes the shipping time exceeds the estimate due to factors outside of our control.
- If you would like more information on the carrier of your parcel once it has reached the destination country, please email customer care (hello@st-agni.com). We are more than happy to help.
- You agree that you are responsible for any duty, taxes, and custom requirements or other like taxes, fees, levies, costs or expenses associated with importing products you purchase from us and shipping them internationally.
Delivery
We will use reasonable efforts to deliver your order as soon as commercially practicable. The delivery of your order to the carrier is deemed to be a delivery of the products to you.
Risk
The products covered by each contract (i.e. accepted order) are at your risk upon delivery of the order to the carrier.
Title Transfer
Unless otherwise provided in a contract with you, ownership of the products you purchase covered by the contract shall vest in, or be transferred to you at the time your order and payment is submitted on our website and we communicate acceptance.
Payment Information
We accept Credit Card, PayPal and Afterpay.
Purchase Price Includes GST
- All prices on the website include GST. All Australian domestic customers and deliveries sent to Australian delivery addresses will be subject to Australian GST as that term is defined under the GST Act.
- The current rate of Australian GST is 10%.
- When the goods are exported (i.e. sent to a delivery address outside Australia) then the GST component of the price will be removed and the export price will be exclusive of GST.
Privacy Policy
Your interactions with us are subject to our Privacy Policy. St. Agni is committed to protecting your personal privacy. By using our website, you are agreeing to accept the terms of our current Privacy Policy as described therein. If you do not agree with any part of this policy, you may not use our website. Please also note that we may use cookies in delivering the website to you. A cookie is a small amount of data, which often includes an anonymous unique identifier that is sent to your browser from a website’s computer and stored on your computer’s hard drive.
Personal Information
- Anyone that makes a purchase or registers to be on the St. Agni database will need to enter their personal information such as their name, email address and date of birth. This information will be stored and may be used by St. Agni to send you information about relevant products, latest developments and forthcoming events.
- This information will never be sold, rented or given to another party. Please refer to our privacy policy for more information.
Security of Information
We take reasonable precautions to keep your personal information secure. Access to your personal information is permitted among the directors, officers, consultants and other employees only on a need to know basis. If the personal information that we have about you is no longer needed for the purposes stated in our privacy policy, we will take reasonable steps to destroy or permanently remove your personal information.
Cookies
Cookies are used to collect data relating to your general internet usage and customise your experience on our website. This data includes IP addresses, browser versions, number of visits and other data relating to your navigation of the internet and our site. Cookies do not collect sensitive information like financial information or passwords. We hold personal information in our own secure databases and to some extent for marketing purposes in the databases of third parties engaged by us (subject to obligations regarding privacy and confidentiality) to conduct electronic direct marketing subject to all legislative requirements. User ID tracking for Google AdWords and Rakuten Advertising Affiliate Network is also setup on this site for analytics, advertising and better understanding of repeat customers.
You can refuse to accept cookies by activating settings on your internet browser however this can affect your overall browsing experience.
Limitation of Liability
- Your use of our website is at your own risk.
- Where conditions and warranties implied by applicable law cannot be excluded, we limit our liability where and to the extent we are entitled to do so. The limit of our liability will be the amount paid out by our insurers under any appropriate insurance policy we hold. In any event, neither we, nor any of our affiliates, officers or directors nor any of our agents or any other party involved in creating, producing or delivering the website will be liable for any direct, indirect, special, consequential or other damages that result from the use of, or the inability to use, the materials on the website, including but not limited to losses or damages caused by viruses or any incorrectness or incompleteness of the information on the website, or the performance of the products, even if we have been advised of the possibility of any such damages.
Your Obligations
You must ensure that your access to this website is not illegal or prohibited by laws which apply to you.
You must take your own precautions to ensure that the process which you employ for accessing this website does not expose you to the risk of viruses, malicious computer code or other forms of interference which may damage your own computer system. We do not accept responsibility for any interference or damage to your own computer system which arises in connection with your use of this website or any linked website.
You must not misuse our system or this website. Specifically, you must not hack into, circumvent security or otherwise disrupt the operation of our website. Furthermore, you must not undertake any activity which will place an unreasonable burden on our systems.
You agree to indemnify us and our respective officers, employees and agents against all actions, claims and demands which may be instituted against us arising out of your failure to comply with these terms and conditions.
Use Restrictions
We may limit use and/or availability of the whole or any part of the website to or by any person, geographic area or jurisdiction we deem fit in our sole and unfettered jurisdiction. You may, subject to the Terms, personally use public pages on the website provided that such use is for your own personal use and not for commercial exploitation.
Except as expressly provided (and then only to the extent so provided) in these Terms or in any law you must not:
- Use any part of the website through any means not provided or intended by us;
- Use any part of the website contrary to any directions, instructions or policies contained in the Terms or elsewhere on the website;
- Use or permit or suffer any other person to use any administration pages forming part of the website;
- Use the website for any fraudulent or unlawful purpose;
- Submit any information via the website that is not true and accurate in every particular or that is misleading or deceptive or likely to mislead or deceive;
- Impersonate any person or computer whilst using the website;
- Enter or store any personal information or sensitive information relating to any person other than yourself in any part of the website unless the person to whom such information relates has accepted the Terms and has authorised you to do so on their behalf;
- Interfere with or disrupt, or attempt to interfere with or disrupt, the operation or usability of any part of the website or the servers or networks used to make the website available, or otherwise violate any requirements, procedures, policies or regulations of such networks;
- Reproduce, duplicate, copy, sell, resell or otherwise exploit any part of (including use of) the website or its content for commercial gain;
- Systematically download the whole or any part of the website, whether or not for commercial gain;
- Make or distribute copies of the website or any part of it (including any content stored on the website);
- Transfer, share, disclose or licence any access codes relating to the website or to your right to use any part of the website to or with any other person, whether or not for value;
- Adapt, alter, delete, modify, or translate any part of the website (including any content on the website);
- Upload any unauthorised material to the website; and
- Remove, disable or circumvent any proprietary notices or labels, or security or operational features contained on or within the website or any part of it.
To avoid doubt, you must not allow any other person to do anything you are prohibited from doing under the Terms.
You must remove any unauthorised material you have uploaded to any part of the website immediately upon being directed by us to do so. However, we reserve the right to remove, delete and/or destroy any unauthorised material you have uploaded to any part of the website without first directing you to do so and without giving you prior notice of our intention to do so or reasons for our doing so.
No Agreement
You acknowledge and agree that your use of the website, including but not limited to your submission of any query via the website or any other mode of contact contemplated by the website, does not give rise to any agreement between you and us, and that we are not bound to respond to any such query or otherwise to provide you with any services unless and until we agree to.
Privacy
You acknowledge and agree that we may use your personal information in accordance with our privacy policy. You can locate our privacy policy at the following link: https://www.st-agni.com/pages/privacy-policy
External Links
The website may enable you to link to or use linked content. Any linked content is not under our control and we are not responsible for the same (including changes or updates). Any links provided to linked content through the website are provided for your convenience only, and the inclusion of any such link does not imply an endorsement by us of any linked content or of the provider. Your use of any linked content is at your own risk.
Reservations
We hereby reserve all rights not expressly granted to you under these conditions. Without prejudice to any of our other rights:
- All right title and interest in and to the website (including any content stored on it), any accompanying printed materials, and any copies of the website, are owned by and remain the property of St. Agni and/or content providers as the case may be; and
- All right title and interest in and to the content that is not contained in the website, but which may be accessed through use of the website is the property of the respective content owners and may be protected by applicable copyright or other intellectual property laws and treaties. Use of any online services which may be accessed through the website may be governed by the respective terms of use relating to such services.
You must not use our intellectual property rights in any way including but not limited to in connection with any service or product that is not ours or in any manner that is likely to cause confusion.
Nothing contained on the website is intended to or should be construed as granting any license or right to use any trade names or trademarks or any other intellectual property rights without the express prior written consent of the owner.
Electronic Communication
In accepting these conditions you agree that we can give you any information required or permitted to be given to you under the Terms or our Privacy Policy, or by law or any applicable code, by electronic communication, unless any law or code requires otherwise.
Acknowledgements, Disclaimers and Limitation of Liability
To the maximum extent permitted by law, you acknowledge, agree and warrant that:
- The content provided on the website is provided to you as is and with all faults, and that all warranties (express or implied) are hereby excluded. We do not represent or warrant that such content is complete or accurate. We are not responsible for any errors, inaccuracies, or omissions in, or for any unauthorised material that may form part of, any content contained on the website, regardless of its source or how it came to be located on the website, and we hereby expressly exclude any and all liability for any loss that you may incur or sustain that in any way relates to or arises out of such content or your use of or reliance thereon, even if you have advised us of the possibility of such loss;
- All content provided on the website is for information purposes only;
- We shall not be liable for any loss that you may incur or sustain that in any way relates to or arises out of any circumstance beyond our control, including but not limited to failure by third party data transmission networks or servers; and
- You acknowledge and accept the risk that any communication to or from the website may be intercepted, used or interrupted by third parties, that the website may not be free of unauthorised material, inaccuracies, errors and/or omissions. We shall not be liable for any loss or delay that you may incur or sustain that in any way relates to or arises out of your use of or activities in connection with the website or any content or linked content thereon, and you release, discharge and indemnify us from and in respect of any and all such liability.
You hereby acknowledge and agree that we would not permit you to use the website but for your acknowledgments and our agreement to the limitations of our liability as set out above.
Indemnity
You agree to defend, indemnify and hold us and our content providers harmless from and against all claims and liabilities that in any way relate to or arise out of:
- Your use of or activities in connection with the website or any content or linked content we provide on or via the website;
- Your breach of any of the Terms; or
- Any infringement by you of any intellectual property rights owed by us or our content providers.
Problems with the Website
If you think there has been a mistake or an operation you did not authorise, or if you think there are any faults in any part of the website, you must inform us immediately via email at hello@st-agni.com
Termination
The agreement constituted by your acceptance of these Terms is effective until terminated. We may at any time and for any reason terminate your use of the website. Upon such termination, your right to use the website will immediately cease. You agree that we will not be liable to you or any third party for any termination of your use of the website.
We may take any steps we believe are appropriate to enforce or verify compliance with any part of the Terms.
General
The Terms contain the entire agreement between you and St. Agni relating to your use of the website or any part of it and it supersedes any prior representations (express or implied), discussions, undertakings, communications or advertising relating to the website.
Privacy Policy
This Privacy Policy sets out our commitment to protecting the privacy of personal information provided to us, or otherwise collected by us, offline or online, including through our website. Protecting our customers’ personal information and privacy is essential to us at ST AGNI GROUP Pty Ltd ACN 611 050 205 (“St. Agni”).
Personal Information
The types of personal information we may collect about you include:
· your name;
· your contact details, including email address, address or telephone number;
· your credit card details;
· information you provide to us through customer surveys;
· details of products and services we have provided to you and/or that you have enquired about, and our response to you;
· information about your access and use of our website, including through the use of Internet cookies, your communications with our website, the type of browser you are using, the type of operating system you are using and the domain name of your Internet service provider;
· additional personal information that you provide to us, directly or indirectly, through your use of our website, associated applications, associated social media platforms and/or accounts from which you permit us to collect information; and
· any other personal information requested by us and/or provided by you or a third party.
We may collect these types of personal information directly from you or from third parties.
· your name;
· your contact details, including email address, address or telephone number;
· your credit card details;
· information you provide to us through customer surveys;
· details of products and services we have provided to you and/or that you have enquired about, and our response to you;
· information about your access and use of our website, including through the use of Internet cookies, your communications with our website, the type of browser you are using, the type of operating system you are using and the domain name of your Internet service provider;
· additional personal information that you provide to us, directly or indirectly, through your use of our website, associated applications, associated social media platforms and/or accounts from which you permit us to collect information; and
· any other personal information requested by us and/or provided by you or a third party.
We may collect these types of personal information directly from you or from third parties.
Collection and Use of Personal Information
We may collect, hold, use and disclose personal information for the following purposes:
· to enable you to access and use our website, associated applications and associated social media platforms;
· to contact and communicate with you;
· for internal record keeping and administrative purposes;
· for analytics, market research and business development, including to operate and improve our website, associated applications and associated social media platforms;
· to run competitions and/or offer additional benefits to you;
· for advertising and marketing, including to send you promotional information about our products and services and information about third parties that we consider may be of interest to you;
· to comply with our legal obligations and resolve any disputes that we may have; and
· to consider your employment application.
· to enable you to access and use our website, associated applications and associated social media platforms;
· to contact and communicate with you;
· for internal record keeping and administrative purposes;
· for analytics, market research and business development, including to operate and improve our website, associated applications and associated social media platforms;
· to run competitions and/or offer additional benefits to you;
· for advertising and marketing, including to send you promotional information about our products and services and information about third parties that we consider may be of interest to you;
· to comply with our legal obligations and resolve any disputes that we may have; and
· to consider your employment application.
Disclosure of Personal Information to Third Parties
We may disclose personal information to:
· third party service providers for the purpose of enabling them to provide their services, including (without limitation) IT service providers, data storage, web-hosting and server providers, debt collectors, maintenance or problem-solving providers, marketing or advertising providers, professional advisors and payment systems operators;
· our employees, contractors and/or related entities;
· our existing or potential agents or business partners;
· sponsors or promoters of any competition we run;
· anyone to whom our business or assets (or any part of them) are, or may (in good faith) be, transferred;
· credit reporting agencies, courts, tribunals and regulatory authorities, in the event you fail to pay for goods or services we have provided to you;
· courts, tribunals, regulatory authorities and law enforcement officers, as required by law, in connection with any actual or prospective legal proceedings, or in order to establish, exercise or defend our legal rights; and
· third parties, including agents or sub-contractors, who assist us in providing information, products, services or direct marketing to you. This may include parties located, or that store data, outside of Australia; and
· third parties to collect and process data, such as Google Analytics or other relevant businesses. This may include parties that store data outside of Australia.
By providing us with personal information, you consent to the disclosure of your personal information to third parties who reside outside Australia. If for any reason St. Agni needs to disclose your personal information, we will comply with the requirements of the Privacy Act that relates to trans-border data flow but you acknowledge that we are not required to ensure that those third parties comply with Australian privacy laws.
· third party service providers for the purpose of enabling them to provide their services, including (without limitation) IT service providers, data storage, web-hosting and server providers, debt collectors, maintenance or problem-solving providers, marketing or advertising providers, professional advisors and payment systems operators;
· our employees, contractors and/or related entities;
· our existing or potential agents or business partners;
· sponsors or promoters of any competition we run;
· anyone to whom our business or assets (or any part of them) are, or may (in good faith) be, transferred;
· credit reporting agencies, courts, tribunals and regulatory authorities, in the event you fail to pay for goods or services we have provided to you;
· courts, tribunals, regulatory authorities and law enforcement officers, as required by law, in connection with any actual or prospective legal proceedings, or in order to establish, exercise or defend our legal rights; and
· third parties, including agents or sub-contractors, who assist us in providing information, products, services or direct marketing to you. This may include parties located, or that store data, outside of Australia; and
· third parties to collect and process data, such as Google Analytics or other relevant businesses. This may include parties that store data outside of Australia.
By providing us with personal information, you consent to the disclosure of your personal information to third parties who reside outside Australia. If for any reason St. Agni needs to disclose your personal information, we will comply with the requirements of the Privacy Act that relates to trans-border data flow but you acknowledge that we are not required to ensure that those third parties comply with Australian privacy laws.
How We Treat Personal Information that is also Sensitive Information
Sensitive information is a subset of personal information that is given a higher level of protection under the Australian Privacy Principles. Sensitive information means information relating to your racial or ethnic origin, political opinions, religion, trade union or other professional associations or memberships, philosophical beliefs, sexual orientation or practices, criminal records, health information or biometric information. Sensitive information is only collected if the information is reasonably necessary for the purpose of performing our functions and activities.
Your Rights and Controlling Your Personal Information
Choice and consent: Please read this Privacy Policy carefully. By providing personal information to us, you consent to us collecting, holding, using and disclosing your personal information in accordance with this Privacy Policy. You do not have to provide personal information to us, however, if you do not, it may affect your use of this Site or the products and/or services offered on or through it.
Information from third parties: If we receive personal information about you from a third party, we will protect it as set out in this Privacy Policy. If you are a third party providing personal information about somebody else, you represent and warrant that you have such person’s consent to provide the personal information to us.
Restrict: You may choose to restrict the collection or use of your personal information. If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by contacting us using the details below.
Access: You may request details of the personal information that we hold about you. An administrative fee may be payable for the provision of such information. In certain circumstances, as set out in the Privacy Act 1988 (Cth), we may refuse to provide you with personal information that we hold about you.
Correction: If you believe that any information we hold about you is inaccurate, out of date, incomplete, irrelevant or misleading, please contact us using the details below. We will take reasonable steps to correct any information found to be inaccurate, incomplete, misleading or out of date.
Complaints: If you believe that we have breached the Australian Privacy Principles and wish to make a complaint, please contact us using the details below and provide us with full details of the alleged breach. We will promptly investigate your complaint and respond to you, in writing, setting out the outcome of our investigation and the steps we will take to deal with your complaint.
Unsubscribe: To unsubscribe from our e-mail database or opt-out of communications (including marketing communications), please contact us using the details below or opt-out using the opt-out facilities provided in the communication.
Information from third parties: If we receive personal information about you from a third party, we will protect it as set out in this Privacy Policy. If you are a third party providing personal information about somebody else, you represent and warrant that you have such person’s consent to provide the personal information to us.
Restrict: You may choose to restrict the collection or use of your personal information. If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by contacting us using the details below.
Access: You may request details of the personal information that we hold about you. An administrative fee may be payable for the provision of such information. In certain circumstances, as set out in the Privacy Act 1988 (Cth), we may refuse to provide you with personal information that we hold about you.
Correction: If you believe that any information we hold about you is inaccurate, out of date, incomplete, irrelevant or misleading, please contact us using the details below. We will take reasonable steps to correct any information found to be inaccurate, incomplete, misleading or out of date.
Complaints: If you believe that we have breached the Australian Privacy Principles and wish to make a complaint, please contact us using the details below and provide us with full details of the alleged breach. We will promptly investigate your complaint and respond to you, in writing, setting out the outcome of our investigation and the steps we will take to deal with your complaint.
Unsubscribe: To unsubscribe from our e-mail database or opt-out of communications (including marketing communications), please contact us using the details below or opt-out using the opt-out facilities provided in the communication.
Storage and Security
We are committed to ensuring that the personal information we collect is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the personal information and protect it from misuse, interference, loss and unauthorised access, modification and disclosure.
We cannot guarantee the security of any information that is transmitted to or by us over the Internet. The transmission and exchange of information is carried out at your own risk.
We cannot guarantee the security of any information that is transmitted to or by us over the Internet. The transmission and exchange of information is carried out at your own risk.
Cookies and Web Beacons
We may use cookies on our website from time to time. Cookies are text files placed in your computer’s browser to store your preferences. Cookies, by themselves, do not tell us your email address or other personally identifiable information. However, they do allow third parties, such as Google, Facebook, Rakuten Advertising Affiliate Network to cause our advertisements to appear on your social media and online media feeds as part of our retargeting campaigns. If and when you choose to provide our website with personal information, this information may be linked to the data stored in the cookie.
We may use web beacons on our website from time to time. Web beacons (also known as Clear GIFs) are small pieces of code placed on a web page to monitor the visitor’s behaviour and collect data about the visitor’s viewing of a web page. For example, web beacons can be used to count the users who visit a web page or to deliver a cookie to the browser of a visitor viewing that page.
Marketing
St. Agni does not disclose any personal or contact information (including email or postal address) to third parties for the purposes of allowing them to market products to clients. Where you have consented, or where St. Agni has a business relationship with you, we may send you updates about St. Agni itself, information about events, or other communications. You may opt out of these communications at any time by contacting the following email hello@st-agni.com
External Access to information
Any authorised representative must be authorised by you to receive your personal information, security checked and verified and it be recorded on our database except if it’s required in accordance with the law such as a Federal Act.
Consent
You hereby agree and consent to the contents of the collection, use and disclosure of your personal information. In the event that you do not wish to agree or consent to any of the above use, collection and disclosure of your personal information by St. Agni, St. Agni warrants that any request by you to withdraw your consent or agreement shall be deemed as confirmation by you to cease any and/or all collection use and disclosure of your personal information.
This is our current privacy policy outlining our personal information management practices. From time to time we may need to vary this policy. If we do so, an updated version will be posted on our website and shall apply to all the information held by us at the time
This is our current privacy policy outlining our personal information management practices. From time to time we may need to vary this policy. If we do so, an updated version will be posted on our website and shall apply to all the information held by us at the time
Loyalty terms and conditions
St. Agni Loyalty program is based on customer lifetime spend and is based in Australian dollars. New VIP tiers will be reached at lifetime spends of $3,000 AUD, $5,000 AUD and $7,000 AUD.
VIP members will receive exclusive benefits, related to their tier. These include but are not limited to: first access to shop new collection releases and higher store credit values for every $1,000 AUD spent.
Customers who accumulate over $1,000 AUD in purchases on St. Agni products online and in-stores will receive a $75 AUD credit into their customer account via email, please note this accumulation will expire after 12 months of inactivity. This credit will be available to redeem via customer accounts online and in-stores for up to 60 days from receiving. This credit can not be exchanged for cash and cannot be used after the 60 day period.
Customer lifetime spend will not expire, and will contribute to the designated loyalty benefits.
Loyalty points are not earned on gift voucher purchases.
E: hello@st-agni.com
T: (02) 6680 8747
Monday - Friday
7:30am - 3:30pm AEST
Complimentary shipping
on orders over 300 AUD
Earn and redeem points
with St. Agni loyalty
E: hello@st-agni.com
T:(02) 6680 8747