Your order will be dispatched within one business day.
Our online business hours are Monday-Friday, 8am-4pm. All orders are dispatched from our regional Byron Bay location. For all shipping enquiries, please email email@example.com.
Within Australia -
Regular (Australia Post) -
FREE shipping for all orders over $100.00.
Flat rate of $8.00 for all orders under $100.00.
- Delivery within 3-7 business days
Express (StarTrack) -
Flat rate of $15.00.
- Delivery within 1-3 business days (next business day delivery to most metro areas).
- Please note: Express (StarTrack) orders have Authority to Leave and will be left unattended at the address at the time of delivery.
- StarTrack is unable to deliver to PO Boxes - please address your order to a residential or business address.
Express (Australia Post) -
Flat rate of $15.00.
- Delivery within 1-5 business days (calculate delivery time from Byron Bay here).
- Please note: Express (Australia Post) orders will be redirected to your local Post Office if your address is unattended at the time of delivery.
New Zealand - Flat rate of $10.00 (EMS)
USA & Canada - Flat rate of $35.00 (DHL Express). FREE shipping for all orders over $400.00.
All other International locations - Quote will be estimated at your checkout (DHL Express).
- Delivery within 2-7 business days
Please note: International delivery costs do not include any taxes or duties which may be applied by customs at the destination country. Any taxes or duties incurred are the responsibility of the delivery recipient. In accordance with Australian export regulations, we are required to declare the exact value of all items. For more information on taxes, duties and customs regulations, we recommend contacting your local customs office directly.
If the receiver refuses to pay taxes and duties, the item(s) will be returned to sender and the order will be refunded, excluding the return and original shipping fee.
Additional Information -
- Please enter your shipping address correctly, as once your order has been received and dispatched, we can not alter address details and you will be charged the standard applicable postage rate to resend if it is returned to sender.
- Once items have been shipped, they become the property and responsibility of the purchaser. If a product is misplaced, it is the purchaser’s responsibility to liaise with the given Postal Service. Replacements or refunds will not be given for products missing or damaged in transit.